Privacy Policy

Who we are

Nels Home Ltd ("we", "us", "our") operates the Nels Home marketplace that connects homeowners with trade professionals across the United Kingdom. We are the data controller for personal information processed through our platform unless stated otherwise.

Contact us about privacy at hello@nh2.fosker.co.za.

Information we collect

We may collect the following types of information:

• Account information — name, email address, phone number, and password when you register.
• Profile and listing information — business name, trade, service areas, photos, qualifications, and reviews for professionals.
• Job and request information — job descriptions, postcodes, budgets, photos, and messages between customers and professionals.
• Payment information — billing details and transaction records for membership plans and bookings. Card payments are processed by our payment providers; we do not store full card numbers.
• Technical data — IP address, browser type, device information, and usage data collected through cookies and similar technologies. See our Cookie Policy.
• Communications — emails, support enquiries, and feedback you send to us.

How we use your information

• To create and manage your account.
• To match job requests with relevant professionals and deliver lead notifications.
• To display listings, reviews, and marketplace content.
• To process payments, memberships, and bookings.
• To verify professionals and maintain platform safety.
• To send service messages, including quotes, booking updates, and account notifications.
• To improve our website, prevent fraud, and comply with legal obligations.
• To send marketing communications where you have opted in. You can unsubscribe at any time.

Legal bases for processing

Under UK GDPR, we rely on one or more of the following legal bases: performance of a contract (providing the marketplace service), legitimate interests (operating and improving the platform, fraud prevention, and professional verification), consent (marketing cookies and optional communications), and legal obligation (tax, accounting, and regulatory requirements).

Sharing your information

We share information only where necessary to operate the marketplace:

• Between customers and professionals when you post a job, request a quote, or make a booking.
• With service providers who help us host the site, send emails, process payments, and provide customer support.
• With regulators, law enforcement, or advisers when required by law or to protect our rights.
• In connection with a business sale, merger, or restructuring, subject to appropriate safeguards.

We do not sell your personal information to third parties for their own marketing.

Data retention

We keep personal information for as long as your account is active and as needed to provide services, resolve disputes, enforce our Terms of Service, and meet legal retention requirements. When data is no longer required, we delete or anonymise it securely.

Your rights

You have the right to access, correct, erase, restrict, or object to certain processing of your personal data, and to data portability where applicable. You may also withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at hello@nh2.fosker.co.za. You may lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have handled your data unlawfully.

International transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be communicated where appropriate.