Get in touch
We are here to help
Whether you are a homeowner posting a job or a tradesperson growing your business, our UK support team is ready to help.
- UK support team
- 1 day typical reply
- Mon–Fri, 9am–5pm GMT
Contact details
Reach out by email or send a message using the form. We will get back to you as soon as we can.
Email us
Office hours
Mon–Fri, 9am–5pm GMT
Response time
We aim to reply within one business day
Send us a message
Tell us what you need — we will open your email app with everything filled in so you can send in one tap.
Not sure where to start?
Choose the path that fits you — many questions are answered faster on these pages.
Homeowner support
Questions about posting a job, quotes, or hiring a tradesperson.
Post a jobProfessional support
Help with listings, membership plans, leads, and verification.
Join as a proAccount & billing
Manage your dashboard, membership, messages, or orders.
Go to accountGeneral enquiries
Partnerships, press, or anything else about Nels Home.
Explore the siteCommon questions
Quick answers before you get in touch.
How quickly will you reply?
We aim to respond to all enquiries within one business day during UK office hours.
I need help with my account
Sign in to your account dashboard to manage listings, messages, and bookings. If you are locked out, email us with the address on your account.
Can you recommend a tradesperson?
Post a job describing what you need and matching professionals in your area can send quotes. You can also browse verified listings on the Explore page.
How do I report a problem with a professional?
Contact us with your job reference and details. We take complaints seriously and will investigate issues with verified professionals.
Still need help?
We are happy to point you in the right direction
Post a job, join as a professional, or email our team and we will help you take the next step.